Shipping Policy

At My Beneva Care, we are proud to offer free delivery on all orders in the United Kingdom — with no minimum required.

Shipping Fees

At the moment, all orders placed in our shop benefit from free delivery!

Processing Time

All orders are processed within 3 to 5 business days (excluding weekends and public holidays). Once your order has been dispatched, you will receive a confirmation email with tracking information.

Estimated Delivery Time (United Kingdom only)

United Kingdom: 6 to 12 business days

Note: these estimates may vary slightly during peak periods or due to unexpected carrier delays.

Order Tracking

As soon as your order is dispatched, you will receive an email containing a tracking number. Please allow 24 to 72 hours for tracking updates to appear.

Accuracy of the Delivery Address

Please carefully check your delivery address before finalising your order. We are not responsible for parcels delivered to incorrectly entered addresses.

If you notice an error, email us at mybenevacaresupporte@gmail.com and we will do our best to correct it before dispatch.

Lost or Missing Parcels

If your tracking shows “delivered” but you have not received your parcel, we recommend checking with your neighbours or your local postman. If you still need assistance, contact us at mybenevacaresupporte@gmail.com

Contact Information:

My Beneva Care is operated by NAGTOM DIGITAL SERVICES LLP, a company registered in the United Kingdom.

Email: mybenevacaresupporte@gmail.com
Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
Contact Form: Click here
Customer Service: Monday - Friday, 8:00am – 4:00pm (EST)
Response Time: We aim to respond within 1 business day.