Return and refund policy
Hassle-Free Returns Within 30 Days
At My Beneva Care, your satisfaction is our priority. If your purchase does not meet your expectations, we are here to help you with a simple and smooth returns process.
Our Returns Policy
Returns Period
You may return your items within 30 days from the delivery date.
Item Condition
Returned items must be unused, in perfect original condition, and sent back in their original packaging, including all tags and accessories.
Simple Process
We strive to make returns as easy as possible. Our customer service team is always available to assist you at every step.
Return Costs
If the item is defective
Returns for defective, incorrect, or transit-damaged items are free of charge. We cover all costs associated with the return.
Steps to Initiate a Return
Contact Us
Please email us at mybenevacaresupporte@gmail.com with your order number and a brief explanation of your return request.
Prepare Your Item
Carefully repack the product in its original packaging, including all accessories, documents or tags.
Ship the Parcel
Follow the instructions in the return authorisation email to send your parcel back using the appropriate carrier.
Processing Your Refund
Inspection and Validation
Once your return is received, we will carry out a quality check to confirm it meets our return conditions.
Issuing the Refund
After validation, we will process your refund. Depending on your financial institution, the amount generally appears in your account within 7 business days.
Need an Exchange?
Would you like to exchange your item? We will be happy to help. Simply contact us and we will arrange the exchange quickly and easily.
Contact Information:
My Beneva Care is operated by NAGTOM DIGITAL SERVICES LLP, a company registered in the United Kingdom.
Email: mybenevacaresupporte@gmail.com
Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
Contact Form: Click here
Customer Service: Monday - Friday, 8:00am – 4:00pm (EST)
Response Time: We aim to respond within 1 business day.