Privacy Policy

Privacy Policy

This Privacy Policy describes how My Beneva Care (the “Site”, “we”, “us” or “our”) collects, uses and discloses your personal information when you visit, use our services or make a purchase from mybenevacare.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, a website visitor or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use the information we collect about you to communicate with you, provide or improve the Services, comply with our legal obligations, enforce our terms of service and protect or defend the Services, our rights and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we mean information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you submit directly to us through our Services may include:

Contact details, including your name, address, telephone number and email address.
Order information, including your name, billing address, shipping address, payment confirmation, email address and telephone number.
Account information, including your username, password, security questions and other information used for account security.
Customer support information, including the information you choose to include in communications with us, for example when you send a message through the Services.

Certain features of the Services may require you to provide certain information about yourself directly to us. You may choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including information about your device, browser, network connection, IP address and other information about your interaction with the Services.

Information We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

Companies that support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g. bank account, credit or debit card, billing address) in order to process your payment to fulfil your orders and provide you with the products or services you request, as part of our contract with you.
When you visit our Site, open or click our emails, or interact with our Services or our adverts, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries and cookies.

Any information we obtain from third parties will be handled in accordance with this Privacy Policy. See also the section below, Third-Party Websites and Links.

How We Use Your Personal Information

Provision of Products and Services. We use your personal information to provide you with the Services in order to perform our contract with you, including to process your payments, fulfil your orders, send you notifications related to your account, purchases, returns, exchanges or other transactions, create, maintain and manage your account, arrange shipping, facilitate returns and exchanges, and for other features related to your account. We may also enhance your shopping experience by enabling Shopify to link your account to other Shopify services that you may choose to use. In that case, Shopify will process your information in accordance with its Privacy Policy and Consumer Privacy Policy.

Marketing and Advertising. We may use your personal information for marketing and promotional purposes, including to send marketing, advertising and promotional communications by email, SMS or post, and to show you adverts for products or services. This may include using your personal information to better personalise the Services and advertising on our Site and other websites. If you reside in the EEA, the legal basis for these activities is our legitimate interest in selling our products, in accordance with Art. 6(1)(f) of the GDPR.

Security and Fraud Prevention. We use your personal information to detect, investigate or take action regarding possible fraudulent, illegal or malicious activity. If you choose to use the Services and create an account, you are responsible for keeping your account credentials confidential. We strongly recommend that you do not share your username, password or other access details with anyone. If you believe your account has been compromised, please contact us immediately. If you reside in the EEA, the legal basis for this processing is our legitimate interest in keeping our website secure for you and other users, in accordance with Art. 6(1)(f) of the GDPR.

Communication with You and Service Improvement. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to respond to you, provide effective service and maintain our business relationship with you, in accordance with Art. 6(1)(f) of the GDPR.

Cookies

Like many websites, we use Cookies on our Site. For specific information about the Cookies we use to power our store with Shopify, please see https://www.shopify.com/legal/cookies
We use Cookies to improve our Site and Services (including to remember your actions and preferences), run analytics and better understand user interaction with the Services. We may also allow third parties and service providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

Most browsers automatically accept Cookies, but you can configure your browser to remove or reject Cookies. Please note that blocking or deleting Cookies may negatively affect your user experience and may cause certain features to malfunction. In addition, blocking Cookies may not completely prevent the sharing of information with third parties such as our advertising partners.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for contract fulfilment purposes, for legitimate purposes or for other reasons in accordance with this Privacy Policy. These circumstances may include:

With vendors or third parties performing services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, order fulfilment and shipping).
With business and marketing partners to provide services and show you advertising.
When you direct us or otherwise consent to our disclosure of certain information to third parties, for example for shipping or through your use of social media widgets or logins, with your consent.
With our affiliates or within our corporate group, in our legitimate interest to run a successful business.
In connection with a business transaction such as a merger or bankruptcy, to comply with legal obligations, respond to legal requests, enforce our terms of service or protect the Services and the rights of our users.

We disclose the following categories of personal information to third parties for the purposes described in “How We Collect and Use Your Personal Information” and “How We Disclose Personal Information”.

Category

Identifiers such as basic contact details and certain order and account information
Commercial information such as order, purchase and customer support information
Internet or other network activity, such as Usage Data
Geolocation data such as location determined by an IP address or other technical measures

Categories of Recipients

Vendors and third parties performing services for us (e.g. internet service providers, payment processors, fulfilment partners, customer support, data analytics providers)
Business and marketing partners
Affiliates

We do not use or disclose sensitive personal information without your consent or for the purpose of inferring characteristics about you.

Third-Party Websites and Links

Our Site may contain links to websites or other online platforms operated by third parties. If you follow these links, you should review their privacy and security policies. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness or reliability of the information found on these websites. Information you provide on public or semi-public forums, including third-party social networking platforms, may be visible to other users of the Services, with or without limitations on use.

Our inclusion of such links does not imply any endorsement of the content on those platforms or of their owners, unless stated otherwise on the Services.

Children’s Data

The Services are not intended for children, and we do not knowingly collect personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us using the contact information below to request deletion.

As of the effective date of this Privacy Policy, we do not have actual knowledge that we share or sell the personal information of minors under 16 years of age (as defined by applicable law).

Security and Retention of Your Information

No security measure is perfect or impenetrable, and we cannot guarantee “perfect security”. In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to send us sensitive information.

How long we retain your information depends on a range of factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations or resolve disputes.

Your Rights

Depending on where you live, you may have certain rights regarding your personal information, including:

Right to access / know
Right to deletion
Right to rectification
Right to data portability
Right to restrict processing
Withdrawal of consent
Right to appeal
Managing communication preferences

You may exercise these rights through our Site or by contacting us.

We will not discriminate against you for exercising any of your rights. We may request information to verify your identity before responding. You may designate an authorised agent to make requests on your behalf.

We will respond to your request within the timeframes required by law.

Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you may contact your local data protection authority. For the EEA, a list of the competent authorities can be found here.

International Users

Your information may be transferred, stored and processed outside your country of residence. It may also be processed by our staff and service providers located in other countries.

Contact Information:

My Beneva Care is operated by NAGTOM DIGITAL SERVICES LLP, a company registered in the United Kingdom.

Email: mybenevacaresupporte@gmail.com

Address: 27 Old Gloucester Street, London, United Kingdom, WC1N 3AX
Contact Form: Click here
Customer Service: Monday - Friday 8:00am - 4:00pm (EST)
Response Time: We aim to respond within 1 business day.